Student Support | Work Savvy high quality training and assessment

Work Savvy goes beyond standard training and assessment. We know success depends on more than just the basics, which is why we offer a range of specialised student support services to help you achieve your goals.

Policy documents

Student Handbook

Your complete guide to student life, course requirements, and important dates. Essential reading for all students.

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Student Support & Wellbeing Policy

See the support services available to help you succeed throughout your training.

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How personal information is collected, used, stored, and protected, and outlines rights regarding privacy.

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Fees and Charges

View current course fees, additional charges and important information about payment terms and pricing.

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Student Fees Charges & Refunds Policy

Understand course fees, payment terms and refund eligibility, including information about withdrawals and cancellations.

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USI Fact Sheet

Learn what a USI is, why you need one, and how to create or access your USI account.

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Grievances Complaints & Appeals

Read how to lodge a complaint or appeal and how concerns are managed fairly and confidentially.

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Complaint Lodgement Form

Download the official form to submit a complaint. Complete and return to Student Services.

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Assessment Outcome Appeal

Download the official form to appeal an assessment outcome.

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Withdrawals & Deferment Policy

Learn how to defer, cancel or withdraw from your course, including information about possible fee refunds.

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Request to Withdraw Form

Download the form to formally withdraw from your course and request any applicable fee refund.

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Enrolment Policy

Learn about the enrolment process, admission requirements and how students are selected for training programs.

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Welcome to our Student support hub

Policy documents

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