BSB30120
Certificate III in Business
Driving efficiency, enhancing productivity, and fuelling growth to thrive in today's competitive landscape.
About the qualification
Our BSB30120 Certificate III in Business qualification is designed to prepare individuals for varied roles across different industries and environments while exercising professional judgement. Throughout the program, students should develop a broad range of competencies and learn to apply them with discretion and relevant theoretical knowledge.
Upon successfully completing this nationally recognised qualification, students should be able to:
perform day-to-day business activities and essential business activities across a range of industries
use enhanced workplace communication and customer service skills
identify safe work practices and how to work safely in a business environment.
Outcome
Successful completion of the BSB30120 Certificate III in Business may lead to employment opportunities, including:
Administrative Assistant
General Clerk
Customer Service Representative.
Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.
Duration
This qualification can be completed in up to thirty-six months, dependent on the student's experience, Credit Transfer (CT) or Recognition of Prior Learning (RPL). Apply for CT or RPL during enrolment.
Delivery
This course may be delivered through face-to-face, online, or work-based training. We use a range of assessment methods for this qualification, including:
short answers
projects
activities
workplace observation
observation in a simulated workplace.
Units of Competency
This qualification consists of 13 units of competency, as shown below. Please call Work Savvy for enquiries about customisation and contextualisation.
(C) – Core unit; (E) – Elective unit
BSBCRT311 | Apply critical thinking skills in a team environment (C) |
BSBPEF201 | Support personal wellbeing in the workplace (C) |
BSBSUS211 | Participate in sustainable work practices (C) |
BSBTWK301 | Use inclusive work practices (C) |
BSBWHS311 | Assist with maintaining workplace safety (C) |
BSBXCM301 | Engage in workplace communication (C) |
BSBOPS304 | Deliver and monitor a service to customers (E) |
BSBOPS305 | Process customer complaints (E) |
BSBPEF301 | Organise personal work priorities (E) |
BSBTEC201 | Use business software applications (E) |
BSBTEC202 | Use digital technologies to communicate in a work environment (E) |
BSBTEC404 | Use digital technologies to collaborate in a work environment (E) |
SIRXPDK001 | Advise on products and services (E) |
Student Requirements
The following will be required for the enrolment process:
Unique Student Identifier (USI)
verifiable identification documents
completion of the LLND assessment.
Please visit www.usi.gov.au to create your USI.
Students will require access to appropriate technology and internet if the materials are delivered online.
This nationally recognised qualification is delivered and assessed by Work Savvy Pty Ltd, RTO ID 91778, ABN 20 132 057 384. This training will deliver skills and knowledge to the industry standard but does not guarantee a job. We tailor training for people from diverse backgrounds, including those with a disability.
Fees
Online or self-study option at $4,200 per student. Other delivery option $6,000 per student.
Should you require an RPL assessment, please contact us for fees and arrangements.
QUEENSLAND GOVERNMENT FUNDING
Career Start: General Training Pathway
The program provides training to help individuals find a job and supports those already employed to move into more skilled roles or full-time employment, including after completing an apprenticeship or traineeship.
This program is subsidised by the Queensland government, under the Career Start General Training Pathway Program. The following Student Co-Contribution fees apply, varying based on student eligibility status:
Concession: $19.50 per qualification or $1.50 per Unit of Competency
Non-concession: $39.00 per qualification or $3.00 per Unit of Competency
To be eligible for funding, students must be:
A permanent Queensland resident
Aged 15 or older and not currently attending school
An Australian citizen, New Zealand citizen, Australian permanent residents (including humanitarian entrants), or temporary resident with the right visa and work permits on the pathway to permanent residency
Not currently enrolled in a Qualification, even if it is on hold or deferred, whether funded by DTET or not (foundation skills qualifications do not count).
Not already have a certificate III or higher qualification completed within the last 10 years for a general training pathway (qualifications completed as a school student and foundation skills qualifications do not count);
Not exceed a maximum of two government-funded apprenticeships/traineeships within a 10 year period
Locations for delivery of this training are: Brisbane, Gold Coast, Ipswich, Logan - Beaudesert, Sunshine Coast, Cairns, Mackay - Isaac - Whitsunday, Moreton Bay - North, Moreton Bay - South, Toowoomba, Townsville, Wide Bay, Central Queensland
Fee exemptions may apply and are conditional on the Government Policy and Funding Arrangements, subject to eligibility. By undertaking and completing this qualification subsidised by the Queensland government, you will no longer be eligible for another government subsidised place in that same program. For more information, please visit desbt.QLD.gov.au.
Career Start: Apprenticeship/Traineeship Pathway
The program provides training to help individuals find a job and supports those already employed to move into more skilled roles or full-time employment, including after completing an apprenticeship or traineeship. For apprenticeships and traineeships, an individual must be employed as an apprentice or trainee. This pathway is part of the Australian Apprenticeships system and requires all parties to sign an Apprenticeship and Traineeship Training Contract (the Contract) as defined by the Further Education and Training Act 2014 (the Act).
The employer of an apprentice/trainee must provide or arrange to provide adequate facilities, range of work, supervision and on-the-job training required by the Act and training plan.
The Supervising Registered Training Organisation (SRTO) is required to assess these employment arrangements, complete an Employer Resource Assessment and develop the training plan in consultation with the employer, apprentice and/or trainee to ensure compliance with the Act.
This program is subsidised by the Queensland government, under the Career Start Apprenticeship/Traineeship Program. The following Student Co-Contribution fees apply, varying based on student eligibility status:
$1.60 per nominal training hour for each unit of competency
40% of the standard fee is payable if an apprentice/trainee meets any of the following criteria:
under 17 years of age at the end of February in the year training is provided
is not at school and has not completed Year 12
holds a Health Care Card or Veteran or Pensioner Concession Card, or is the partner or dependent of someone who does
identifies as Aboriginal or Torres Strait Islander (First Nations people)
To be eligible for funding, students must be:
A permanent Queensland resident
Aged 15 or older and not currently attending school
An Australian citizen, New Zealand citizen, Australian permanent residents (including humanitarian entrants), or temporary resident with the right visa and work permits on the pathway to permanent residency
An individual must be employed as an apprentice or trainee.
Have entered into a Contract (training contract) for a qualification that is funded by DTET and are registered on DTET’s training database as a Trainee
If from overseas, have a visa allowing them to work in Australia
Not currently enrolled in a Qualification, even if it is on hold or deferred, whether funded by DTET or not (foundation skills qualifications do not count).
Not already have a certificate III or higher qualification completed within the last 10 years for a general training pathway (qualifications completed as a school student and foundation skills qualifications do not count)
Not exceed a maximum of two government-funded apprenticeships/traineeships within a 10-year period
Locations for delivery of this training are: Brisbane, Gold Coast, Ipswich, Logan - Beaudesert, Sunshine Coast, Cairns, Mackay - Isaac - Whitsunday, Moreton Bay - North, Moreton Bay - South, Toowoomba, Townsville, Wide Bay, Central Queensland
Fee exemptions may apply and are conditional on the Government Policy and Funding Arrangements, subject to eligibility. By undertaking and completing this qualification subsidised by the Queensland government, you will no longer be eligible for another government subsidised place in that same program. For more information, please visit desbt.QLD.gov.au.
ADDITIONAL FEES
Deferment Fee (administration charges): $50
Replacement of Testamur/statement of attainment/Qualification Certificate - Hard Copy: $75
Replacement of Testamur/statement of attainment/Qualification Certificate - Digital: $25
Repeat of unit (Third attempt onwards Per unit): $150
RPL assessment: Contact us for a quote
Please note: Course fees and additional charges may change from time to time. Please check with Work Savvy staff for updates.
Work Savvy does not accept upfront payments of more than $1,500. If a student's fee is more than this amount, the support of a flexible payment plan will be offered to students.