top of page


Certificate III in Business

Driving efficiency, enhancing productivity, and fuelling growth to thrive in today's competitive landscape.

About the qualification

Our BSB30120 Certificate III in Business qualification is designed to prepare individuals for varied roles across different industries and environments while exercising professional judgement. Throughout the program, students should develop a broad range of competencies and learn to apply them with discretion and relevant theoretical knowledge.

Upon successfully completing this nationally recognised qualification, students should be able to: 

  • perform day-to-day business activities and essential business activities across a range of industries 

  • use enhanced workplace communication and customer service skills 

  • identify safe work practices and how to work safely in a business environment.


Successful completion of the BSB30120 Certificate III in Business may lead to employment opportunities, including: 

  • Administrative Assistant 

  • General Clerk 

  • Customer Service Representative.

Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.


This qualification can be completed up to thirty-six months, dependent on the student's experience, Credit Transfer (CT) or Recognition of Prior Learning (RPL). Apply for CT or RPL during enrolment.


This course may be delivered through face-to-face, online, or work-based training. We use a range of assessment methods for this qualification, including: 

  • short answers

  • projects 

  • activities 

  • workplace observation

  • observation in a simulated workplace.

Units of Competency

This qualification consists of 13 units of competency, as shown below. Please call Work Savvy for enquiries about customisation and contextualisation. 

(C) – Core unit; (E) – Elective unit

Apply critical thinking skills in a team environment (C)
Support personal wellbeing in the workplace (C)
Participate in sustainable work practices (C)
Use inclusive work practices (C)
Assist with maintaining workplace safety (C)
Engage in workplace communication (C)
Deliver and monitor a service to customers (E)
Process customer complaints (E)
Organise personal work priorities (E)
Use business software applications (E)
Use digital technologies to collaborate in a work environment (E)
Assist with customer difficulties (E)
Advise on products and services (E)

Student Requirements

The following will be required for the enrolment process:

  • Unique Student Identifier (USI)

  • verifiable identification documents

  • completion of the LLN assessment.

Please visit to create your USI.

Students will require access to appropriate technology and internet if the materials are delivered online.


This nationally recognised qualification is delivered and assessed by Work Savvy Pty Ltd, RTO ID 91778, ABN 20 132 057 384. This training will deliver skills and knowledge to the industry standard but does not guarantee a job. We tailor training for people from diverse backgrounds, including those with a disability.


This course is available on a fee-for-service basis at $6,000 per student. Should you require an RPL assessment, please contact us for fees and arrangements. 


  • Extension/Suspension Fee (administration charges): $50  

  • Replacement of Testamur/statement of attainment/Qualification Certificate: $50  

  • Repeat of unit (Third attempt onwards Per unit): $150  

  • RPL and RCC assessment: Contact us for a quote  

Please note: course fees and additional charges may change from time to time, please check with Work Savvy staff for updates. 

Work Savvy does not accept upfront payments of more than $1,500. If a student's fee is more than this amount, the support of a flexible payment plan will be offered to students. 

Patcharin D

CHC43115 Certificate IV in Disability

“English is my second language. I have to try harder than others in people in the class. But it's not an obstacle. Because there are good staff, trainers they are given me every help. I am very satisfied I would recommend coming to study with Work Savvy.“
bottom of page