Overview

Our BSB30120 Certificate III in Business qualification is designed to prepare individuals for varied roles across different industries and environments while exercising professional judgement. Throughout the program, students should develop a broad range of competencies and learn to apply them with discretion and relevant theoretical knowledge.

Pathways

Successful completion of the BSB30120 Certificate III in Business may lead to employment opportunities, including: 

  • Administrative Assistant 
  • General Clerk 
  • Customer Service Representative.

Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.

Snapshot

Flexible delivery
36 months
$4,200 (online) | $6,000 (other delivery)
Funding available

What you will gain

Upon successfully completing this nationally recognised qualification, students should be able to: 

  • perform day-to-day business activities and essential business activities across a range of industries 
  • use enhanced workplace communication and customer service skills 
  • identify safe work practices and how to work safely in a business environment.

What you will study

This qualification consists of 13 units of competency, as shown below. Please call Work Savvy for enquiries about customisation and contextualisation. 

Core Units

  • BSBTWK301 Use inclusive work practices
  • BSBXCM301 Engage in workplace communication
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBWHS311 Assist with maintaining workplace safety

Elective Units

  • SIRXPDK001 Advise on products and services
  • BSBTEC201 Use business software applications
  • BSBTEC404 Use digital technologies to collaborate in a work environment
  • BSBOPS305 Process customer complaints
  • BSBOPS304 Deliver and monitor a service to customers
  • BSBTEC202 Use digital technologies to communicate in a work environment
  • BSBPEF301 Organise personal work priorities

How you will study

Delivery

This course may be delivered through face-to-face, online, or work-based training. We use a range of assessment methods for this qualification, including: 

  • short answers
  • projects 
  • activities 
  • workplace observation
  • observation in a simulated workplace.


Duration

This qualification can be completed in up to thirty-six months, dependent on the student's experience, Credit Transfer (CT) or Recognition of Prior Learning (RPL). Apply for CT or RPL during enrolment.

Eligibility and requirements

Student Requirements

The following will be required for the enrolment process:

  • Unique Student Identifier (USI)
  • verifiable identification documents
  • completion of the LLND assessment.
  • Please visit www.usi.gov.au to create your USI.

Students will require access to appropriate technology and internet if the materials are delivered online.

Course fees

Fees

Online or self-study option at $4,200 per student. Other delivery option $6,000 per student. This price includes a non-refundable Administration Charge of $250.


Should you require an RPL assessment, please contact us for fees and arrangements.


QUEENSLAND GOVERNMENT FUNDING

Career Start: General Training Pathway


The program provides training to help individuals find a job and supports those already employed to move into more skilled roles or full-time employment, including after completing an apprenticeship or traineeship.


This program is subsidised by the Queensland government, under the Career Start General Training Pathway Program. The following Student Co-Contribution fees apply, varying based on student eligibility status:

  • Concession: $19.50 per qualification or $1.50 per Unit of Competency
  • Non-concession: $39.00 per qualification or $3.00 per Unit of Competency


To be eligible for funding, students must be:

  • A permanent Queensland resident
  • Aged 15 or older and not currently attending school
  • An Australian citizen, New Zealand citizen, Australian permanent residents (including humanitarian entrants), or temporary resident with the right visa and work permits on the pathway to permanent residency
  • Not currently enrolled in a Qualification, even if it is on hold or deferred, whether funded by DTET or not (foundation skills qualifications do not count).
  • Not already have a certificate III or higher qualification completed within the last 10 years for a general training pathway (qualifications completed as a school student and foundation skills qualifications do not count);
  • Not exceed a maximum of two government-funded apprenticeships/traineeships within a 10 year period


Locations for delivery of this training are: Brisbane, Gold Coast, Ipswich, Logan - Beaudesert, Sunshine Coast, Cairns, Mackay - Isaac - Whitsunday, Moreton Bay - North, Moreton Bay - South, Toowoomba, Townsville, Wide Bay, Central Queensland


Fee exemptions may apply and are conditional on the Government Policy and Funding Arrangements, subject to eligibility. By undertaking and completing this qualification subsidised by the Queensland government, you will no longer be eligible for another government subsidised place in that same program. For more information, please visit https://www.qld.gov.au/education/training/funded/career-start.


Career Start: Apprenticeship/Traineeship Pathway

The program provides training to help individuals find a job and supports those already employed to move into more skilled roles or full-time employment, including after completing an apprenticeship or traineeship. For apprenticeships and traineeships, an individual must be employed as an apprentice or trainee. This pathway is part of the Australian Apprenticeships system and requires all parties to sign an Apprenticeship and Traineeship Training Contract (the Contract) as defined by the Further Education and Training Act 2014 (the Act).


The employer of an apprentice/trainee must provide or arrange to provide adequate facilities, range of work, supervision and on-the-job training required by the Act and training plan.


The Supervising Registered Training Organisation (SRTO) is required to assess these employment arrangements, complete an Employer Resource Assessment and develop the training plan in consultation with the employer, apprentice and/or trainee to ensure compliance with the Act.


This program is subsidised by the Queensland government, under the Career Start Apprenticeship/Traineeship Program. The following Student Co-Contribution fees apply, varying based on student eligibility status:

  • $1.60 per nominal training hour for each unit of competency
  • 40% of the standard fee is payable if an apprentice/trainee meets any of the following criteria:
  • under 17 years of age at the end of February in the year training is provided
  • is not at school and has not completed Year 12
  • holds a Health Care Card or Veteran or Pensioner Concession Card, or is the partner or dependent of someone who does
  • identifies as Aboriginal or Torres Strait Islander (First Nations people)


To be eligible for funding, students must be:

  • A permanent Queensland resident
  • Aged 15 or older and not currently attending school
  • An Australian citizen, New Zealand citizen, Australian permanent residents (including humanitarian entrants), or temporary resident with the right visa and work permits on the pathway to permanent residency
  • An individual must be employed as an apprentice or trainee.
  • Have entered into a Contract (training contract) for a qualification that is funded by DTET and are registered on DTET’s training database as a Trainee
  • If from overseas, have a visa allowing them to work in Australia
  • Not currently enrolled in a Qualification, even if it is on hold or deferred, whether funded by DTET or not (foundation skills qualifications do not count).
  • Not exceed a maximum of two government-funded apprenticeships/traineeships within a 10-year period.


Locations for delivery of this training are: Brisbane, Gold Coast, Ipswich, Logan - Beaudesert, Sunshine Coast, Cairns, Mackay - Isaac - Whitsunday, Moreton Bay - North, Moreton Bay - South, Toowoomba, Townsville, Wide Bay, Central Queensland


Fee exemptions may apply and are conditional on the Government Policy and Funding Arrangements, subject to eligibility. By undertaking and completing this qualification subsidised by the Queensland government, you will no longer be eligible for another government subsidised place in that same program. For more information, please visit https://www.qld.gov.au/education/training/funded/career-start.


ADDITIONAL FEES  

  • Deferment Fee (administration charges): $50  
  • Replacement of Testamur/statement of attainment/Qualification Certificate - Hard Copy: $75 
  • Replacement of Testamur/statement of attainment/Qualification Certificate - Digital: $25 
  • Repeat of unit (Third attempt onwards Per unit): $150  
  • RPL assessment: Contact us for a quote  

Please note: Course fees and additional charges may change from time to time. Please check with Work Savvy staff for updates. 


Work Savvy does not accept upfront payments of more than $1,500. If a student's fee is more than this amount, the support of a flexible payment plan will be offered to students. 

Nationally recognised training logo
Delivered and assessed by Work Savvy Pty Ltd
RTO code: 91778
This nationally recognised training is delivered and assessed by Work Savvy Pty Ltd, RTO ID 91778, ABN 20 132 057 384. This training will deliver skills and knowledge to the industry standard but does not guarantee a job. We tailor training for people from diverse backgrounds, including those with a disability.

A word from our customers

I appreciate the service the team have provided through the duration of my course, and they've all done a great job with the support that's been provided to me and other students in the class. My experience with other training institutes has unfortunately not been as positive as the experience through Work Savvy, and it has really given me some reassurance and optimism to further my education and keep moving forward with my studies. I’ll certainly consider Work Savvy again in the future when the time arises to explore other courses that they have to offer. I don’t think there’s any questions or concerns that I’ve had during this time that haven’t been answered in a timely and professional manner.
Ashley C
Studying with Work Savvy has been an absolute game-changer for me... It has boosted my productivity, expanded my knowledge, and provided valuable guidance whenever I needed it. I highly recommend it to any student looking to enhance their learning experience and achieve their educational goals.
Kamah S
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English is my second language. I have to try harder than others in people in the class. But it's not an obstacle. Because there are good staff, trainers they are given me every help. I am very satisfied I would recommend coming to study with Work Savvy.
Patcharin D
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The course was very useful, and I encourage all to do it.
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I highly recommend this to anyone who wants to start their career or further it as it has mine. This course has finally got me in a career and job after 7 years of looking for work...
Stacey M
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Excellent First Aid course! Adrian is very knowledgeable and delivered technical content in a very practical and comprehensive manner... I would recommend this course!
Irina K
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I went through Work Savvy to complete my Certificate III in Individual Support, the trainers were great, informative and really helpful. Student support was fantastic and arranged work placement where I got to put my studies into action. Previously I had not worked as I was a stay at home mum, but after completing my Certificate, I was offered 2 jobs from the first 2 interviews I did. I’m now working as a Disability Support Worker and it’s an amazing job to have. Thanks, Work Savvy!
Madeline H
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The trainers were very helpful and patient. I also experienced a great student support service. I started my work placement, and I was offered a job with the company. I am now qualified and have my dream job, that I am only able to do thanks to the training.
Rhonda H
The staff were sensational, easy to talk to and understanding.
Suzy B
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I was so impressed by Work Savvy from the very beginning. The trainer was lovely and all the staff is fantastic. Super helpful and friendly people.
William G

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