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Certificate IV

in Employment Services

Our CHC41115 Certificate IV in Employment Services reflects the role of individuals who provide employment services to both job seekers and employers. They use specialised knowledge to support individual job seekers in locating, securing and maintaining employment, and to assist employers in meeting their recruitment needs. No licensing, legislative or certification requirements apply to this qualification at the time of publication. Upon successfully completing this nationally recognised qualification, you will be able to:

  • Use targeted communication skills to build relationships.

  • Work effectively in employment services.

  • Collect, analyse and apply labour market information Monitor and improve contracted employment services.

  • Work effectively with culturally diverse clients and co-workers.

  • Build client relationships and business networks.

  • Maintain an effective work environment.


Successful completion of this qualification may lead to employment opportunities, including:

  • Employment Consultant

  • Training & Placement Officer

  • Job Search Training Consultant.

Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.


There are no formal entry requirements for this course. However, prior to enrolment students are required to provide their Working with Children's Check clearance number, National Police Check clearance certificate; Unique Student Identifier and photo identification. Prospective students may be required to complete a language, literacy and numeracy assessment.



We use a range of assessment methods for this qualification, including:

  • Short answers;

  • Projects;

  • Activities; and

  • Workplace Observation or Observation in a Simulated Workplace.




This qualification can be completed in twelve months. The volume of learning offered by Work Savvy may vary per student depending on their existing skills and knowledge. More experienced students are likely to complete the course in a shorter period of time. The duration may vary depending on Credit Transfer [CT] or Recognition of Prior Learning [RPL]. Students can apply for CT or RPL at the time of enrolment



Delivery of training may take differing forms, including Face-to-Face and Online, dependent on the requirements of the Client or the needs of the cohort.


Units of Competency

(C) – Core unit; (E) – Elective unit

This qualification consist of 14 units of competence. Please call Work Savvy Training
for enquiries about customisation and contextualisation.

  • CHCCCS016 – Respond to client needs (C)

  • CHCCOM002 – Use communication to build relationships (C)

  • CHCDIV001 – Work with diverse people (C)

  • CHCECD001 – Analyse and apply information that supports employment and career development (C)

  • CHCECD002 – Deliver and monitor contracted employment services (C)

  • CHCECD003 – Promote job seekers to employers (C)

  • CHCECD006 – Develop and monitor employment plans (C)

  • CHCLEG001 – Work legally and ethically (C)

  • CHCPRP001 – Develop and maintain networks and collaborative partnerships (C)

  • CHCADV001 – Facilitate the interests and rights of clients (E)

  • CHCCCS006 – Facilitate individual service planning and delivery (E)

  • CHCECD007 – Maximise participation in work by people with disability (E)

  • CHCECD009 – Conduct career guidance interviews (E)

  • CHCMHS001 – Work with people with mental health issues (E)

Fees & Charges.


This course is available on a fee-for-service basis:

  • $4,500

  • Work Savvy does not accept upfront payments of more than $1,500. If a student’s fee is more than this amount, the support of a flexible payment plan will be offered to students.

  • Deferment Fee (administration charges) $50

  • Replacement of Testamur/ statement of attainment / Qualification Certificate $50

  • Repeat of unit (Third attempt onwards Per unit) $150

  • RPL assessment Contact us for a quote


Please note: courses fees and additional charges may change from time to time, please check with Work Savvy staff for updates.


We're here to help you, every step of the way.
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