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Certificate III
in Business

Our BSB30120– Certificate III in Business qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team. Upon successfully completing this nationally recognised qualification, you will be able to:

  • Understand day-to-day business activities and work functions;

  • Improve workplace communication and customer service skills; and

  • Identify safe work practices and how to work safely in a business environment.


Successful completion of the BSB30120 – Certificate III in Business, may lead to employment opportunities, such as:

  • General Clerk;

  • Data entry Clerk; or

  • Customer Service Advisor.

Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.


There are no formal entry requirements for this course. However, prior to enrolment students are required to provide their Unique Student Identifier and photo identification. Prospective students may be required to complete a language, literacy and numeracy assessment.



We use a range of assessment methods for this qualification, including:

  • Short answers;

  • Projects;

  • Activities; and

  • Workplace Observation or Observation in a Simulated Workplace.



This qualification can be completed in twelve months. The volume of learning offered by Work Savvy Training may vary per student depending on their existing skills and knowledge. More experienced students are likely to complete the course in a shorter period of time. The duration may vary depending on Credit Transfer [CT] or Recognition of Prior Learning [RPL]. Students can apply for CT or RPL at the time of enrolment



Delivery of training may take differing forms, including Face-to-Face and Online, dependent on the requirements of the Client or the needs of the cohort.


Units of Competency

(C) – Core unit; (E) – Elective unit

This qualification consist of 13 units of competence. Please call Work Savvy Training
for enquiries about customisation and contextualisation.

  • BSBCRT311 - Apply critical thinking skills in a team environment (C)

  • BSBPEF301 - Organise personal work priorities (E)

  • BSBOPS305 - Process customer complaints (E)

  • BSBPEF201 - Support personal wellbeing in the workplace (C)

  • BSBOPS304 - Deliver and monitor a service to customers (E)

  • BSBSUS211 - Participate in sustainable work practices (C)

  • BSBTEC201 - Use business software applications (E)

  • BSBTEC404 - Use digital technologies to collaborate in a work environment (E)

  • BSBTWK301 - Use inclusive work practices (C)

  • BSBWHS311 - Assist with maintaining workplace safety (C)

  • BSBXCM301 - Engage in workplace communication (C)

  • SIRXCEG002 - Assist with customer difficulties (E)

  • SIRXPDK001 - Advise on products and services (E)

Fees & Charges.


This course is available on a fee-for-service basis:

  • $3,500

  • Work Savvy does not accept upfront payments of more than $1,500. If a student’s fee is more than this amount, the support of a flexible payment plan will be offered to students.

  • Deferment Fee (administration charges) $50

  • Replacement of Testamur/ statement of attainment / Qualification Certificate $50

  • Repeat of unit (Third attempt onwards Per unit) $150

  • RPL assessment Contact us for a quote.


Please note: courses fees and additional charges may change from time to time, please check with Work Savvy staff for updates.


We're here to help you, every step of the way.
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